Posted on : July 29, 2008
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For many
companies spam is a serious issue, one that can affect the productivity of
their employees. A recent study showed that the average computer user can spend
20 to 40 minutes every day, just wading through spam. For a small business the
time spent could be like having a full-time employee on staff just to deal with
spam or junk email, which constitutes more than half of the global traffic of
e-mail, according to the latest report of the global computer security company
Symantec.
If there is
a lack of spam control it is also much more likely that destructive viruses, Trojans,
worms, hijacks and phishing will be able to enter the system. If a company
network is attacked by any of these, it can cause extensive damage in loss of
productivity as well as expense for repairs. One important point to understand
is that spam cannot be 100% eliminated, no matter what hardware or software you
install. It is important for companies to set clear policies regarding the
handling of email within the company, to prevent abuse and help protect the
network.
Many
employees are not savvy enough to recognize all spam and just one click is all
it takes to shut down e-mail servers or corrupt important data, wrecking havoc
on an entire company network. Any employee that has internet access should be made
aware of the potential hazards of spam, how to recognize it and what steps to
take. While extreme vigilance is far from the perfect solution, it seems to be a
necessary precaution for any company with internet access and that means
educating employees in the proper and safe use of email and the internet in
general.
Educate
users about what they need to do if they do receive spam. Develop a policy on
the personal use of company computers for sending or receiving emails or
accessing personal email accounts and determine what will be considered
"acceptable use". Educate employees about "phishing" to
help prevent identity theft scams.
Spammers can
also harvest email addresses entered on web sites. A reputable site will adhere
to a privacy policy and you will be able to opt not to receive any email
promotions. Some sites don’t use such ethical practices and it is often difficult
to tell which are reputable sites and which are not. Educate employees to avoid
entering their company email address on sites and to use a disposable email address
such as Hotmail or Gmail that can be discarded if it becomes overwhelmed with
spam.
An email address becomes more valuable to a spammer if it is proven to be
active, and that the spam arriving at the inbox is actually being read, or at
least opened. Inform employees to never click to unsubscribe link, or any link for
that matter, in spam emails they receive. This only serves to identify an
active email account to the spammer and will likely create an escalation in
spam.
Of course
these measures will never completely eradicate spam, which is most likely an
impossible task since spammers continue to create new and ingenious ways to
harvest addresses and invade email. But armed with knowledge and vigilance
there is much an employee can do to at least keep spam at bay.
Ryan Pitylak contributes to OtherInbox, which is a spam filtering service designed to help you protect yourself from spam. Find out more about disposable email services at http://www.otherinbox.com .